In today’s competitive fine dining scene, superior service is frequently the deciding factor in determing the success or failure of upscale establishments. But high standards are often undermined due to the labor shortages currently affecting the food service industry.

Where are you going to find properly trained service staff? Yipeee creates them. When sufficient restaurant professionals with adequate food knowledge, wine familiarity, table sense, room-management instincts and people skills aren’t available, our team of training consultants devises and implements training programs that address the specific needs and circumstances of each client.

Yipeee offers a basic program in technical service skills that is ideal for personnel just entering the food service industry. This program can be the perfect answer for hotel managers who wish to train ancillary personnel in the fundamentals of table skills, to ensure the availability of reserve personnel, should the need arise.

On a more advanced level, Yipeee’s technical service skills program provides professional polish for wait staff who have developed solid serving capabilities through trial and error, but could benefit from coaching by a trained professional. This is an ideal skills enhancement opportunity that can successfully refine the performances of experienced staff to a more upscale tableside manner, particularly if they’ve been accustomed to working in a casual environment.

Focusing on the all-important issue of guest management, Yipeee conducts an informative guest service seminar that will successfully educate your staff in the most skillful ways to welcome and serve with warmth and attentiveness. Yipeee’s consultants have the background and experience necessary to illustrate the vital importance of superior customer service, from the hostess’ initial greeting to the manner in which to address and avert patron grievances. This program concentrates on the sensitivity training that alerts front-of-the-house staff to your clientele’s every expectation, equipping them with the assets they need to create a totally satisfying experience for every guest.

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