Yipeee’s Operational Diagnostics, available to restaurants, hotels and catering facilities, is a comprehensive review of the establishment's personnel, procedures and operations. Performed by Yipeee’s management team of experienced food service professionals, it entails four distinct phases.

After initial contact by the owner of the business, Yipeee’s diagnostic team makes several anonymous visits to the facility. Their guise as typical “guests” allows them to observe front-of-the-house procedures and practices. Our team’s anonymity is crucial at this point, so we can be assured the staff’s behavior and deportment are completely natural and normal. We carefully monitor how each member of the staff, from the host/hostess down to the bus boy, interacts with guests and with each other, and how effectively they perform their duties.

The next phase is in-depth interviews with the owner and other key personnel. Once the owner has given us his/her appraisal of the situation and clarified his aims and goals, our team is better equipped to evaluate which other staff members should be surveyed. These interviews provide insight and evidence about the attitudes, perceptions and expectations of each staff segment.

Ultimately, we’ve got to go “from the frying pan into the fire.” In the kitchen, our team scrutinizes the physical layout, logistics, tempo of activities, role of each crew member, and the way the chef and his staff interact with other personnel. Naturally, interviews with the chef and other members of his staff are appropriate at this point.

Our operational diagnostic can take anywhere from one day to one week to perform, depending on the complexity of the situation. Once all pertinent data has been gathered, we compile it in a written report. This report summarizes our observations and evaluations and appraises the situation in question.

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